Refund and Returns Policy

At BTS PANDA Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to ensure your peace of mind.

Returns:

• You may return any unworn, unwashed, and undamaged item within [number of days] days of receiving your order for a full refund or exchange.
• To initiate a return, please contact our customer support team to obtain a return authorization and instructions.
• Please ensure that the item is returned in its original packaging with all tags attached and include the original order confirmation or packing slip.

Refunds:

• Once your return is received and inspected, we will process your refund to the original method of payment within [number of days] days.
• Shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange.
• Exchanges are subject to availability, and we will do our best to accommodate your request.

Defective or Damaged Items:

• In the rare event that you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

Non-Returnable Items:

• Some items are non-returnable, including but not limited to sale items, personalized or custom-made items, and final sale clearance items. Please check the product description before making your purchase.

International Returns:

• Customers are responsible for any return shipping costs for international orders unless the return is due to our error or a defective product.

Contact Us:

• If you have any questions or concerns about our return and refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with BTS PANDA Apparel is exceptional.

Thank you for choosing BTS PANDA Apparel. We appreciate your business and look forward to serving you again in the future.